Ocean Park Counselling is committed to protecting your privacy and handling personal information with care and respect.
WEBSITE PRIVACY POLICY
When you visit this website, limited personal information may be collected, including your name and email address if you submit a contact form or send an email, information entered when booking an appointment online and/or basic technical data such as IP address or browser type, used for website functionality and analytics.
Information collected through this website is used only to respond to inquiries, facilitate appointment booking, improve website functionality and user experience. Personal information is not sold or shared for marketing purposes.
Appointment bookings are managed through a secure online scheduling system that complies with Canadian privacy standards. Information entered during booking is protected and used only for scheduling and administrative purposes.
Email is not a fully secure method of communication. Please avoid submitting sensitive personal or health information by email.
Reasonable administrative and technical safeguards are in place to protect personal information from unauthorized access, use, or disclosure.
If you have questions about this privacy policy or how your information is handled, please contact Ocean Park Counselling.
This policy may be updated from time to time to reflect changes in practices or legal requirements.
CLIENT CONFIDENTIALITY
Confidentiality is a foundational part of counselling. Ocean Park Counselling is committed to protecting your personal and health information and providing care in accordance with professional, ethical, and legal standards in Canada.
Information shared during counselling sessions is kept confidential and is not disclosed without your consent, except in specific circumstances required by law. Confidentiality may be broken only when legally required, including risk of serious harm to yourself or others, suspected abuse or neglect of a child, elder, or vulnerable person and/or court orders or legal requirements. These limits are explained clearly as part of the intake process.
Client records are maintained securely and accessed only for the purpose of providing care. Records are retained and disposed of in accordance with professional and legal requirements.
Online counselling sessions and appointment scheduling are conducted through secure systems that comply with Canadian privacy and security standards. Email communication is limited to administrative purposes whenever possible. Clients are encouraged to avoid sending sensitive clinical information by email.
Clients have the right to ask questions about confidentiality and privacy practices, access their personal records, subject to legal and ethical guidelines and/or receive clear information about how their information is protected. A detailed confidentiality and privacy policy is provided as part of the intake and informed consent process.
ACCESSIBILITY
Ocean Park Counselling is committed to providing a website that is accessible and easy to use for all visitors. If you experience any difficulty accessing content or navigating this site, please reach out by email and support will be provided. Feedback is always welcome as accessibility continues to be improved.